Version 2.1 – October 2025

The Parties

This is an agreement for the provision of services between:

(1) Zuno OpCo Limited, a company registered in England and Wales (registered company number 08086606).

Registered office: 3320 Century Way, Thorpe Park, Leeds, West Yorkshire, England, LS15 8ZB (“Zuno”).

and

(2) The Contractor.

Each a "Party" and together the "Parties".

Background

(1) Zuno’s business includes the supply of boilers, solar panels, heat pumps, air conditioning units, electric vehicle chargers and smart and connected home devices. In addition to supplying such products, Zuno offers installation and related services, such as repair and maintenance through a number of independent subcontractors.

(2) The Contractor is either (i) a specialist business, in business on its own account, engaging a number of installers who specialise in one or more of the services that Zuno provides to end customers; or (ii) is a self-employed individual, in business on his or her own account and specialising in one or more of the services that Zuno offers to end customers.

(3) Zuno issues initial job details for each job. These initial job details set out a general description of the type of services required, approximate location for the performance of the services and date for delivery of the services to its subcontractors. The sub-contractor can then elect whether or not it wishes to provide those services with respect of each job (either, in the case of a specialist business, through the installers it engages (who must be Nominated Personnel) or, in the case of a self-employed individual, itself or through Nominated Personnel).

(4) Zuno wishes to offer the Contractor the opportunity, on an independent sub-contract basis, to provide services to end customers. In providing such services, the Contractor will either be acting as (i) a business acting on its own account; or (b) in a self-employed capacity. The Contractor can elect, on a job-by-job basis, whether it wishes to provide services offered to it by Zuno.

(5) Zuno and the Contractor each recognise the highly regulated nature of the Services to be provided and the Contractor has represented to Zuno that it has (and that any Nominated Personnel used by it to perform the Services, have) the necessary qualifications, experience and abilities to provide the Services.

(6) The Contractor and Zuno have agreed that the Contractor shall provide such services at its own risk, either as a business acting on its own account (on a subcontract basis) or on a self-employed (sub-contract basis) on the terms and conditions set out in this Agreement.

Agreed Terms

1. Interpretation

1.1. Words and expressions used in this Agreement shall have the meanings set out opposite:

Definitions

"Agreement" This agreement and the documents referred to in this agreement.

"Approved Contractor Schedule of Rates" The schedule setting out the Fees payable to the Contractor for each of the Services (subject to Clause 4).

"Zuno App" The Zuno app via which the Contractor agrees to carry out the Services and via which Initial Job Details are provided to the Contractor by Zuno and Job Cards are managed by Zuno and the Contractor, as updated and amended from time to time.

"Zuno Information" All information disclosed by Zuno to the Contractor prior to or pursuant to this

Agreement, including data, specifications, software listings and Zuno software.

“Affiliate” In respect of any body corporate, a body corporate which is its Subsidiary or Holding Company,

or a company which is a Subsidiary of that Holding Company, and each such company;

“Holding Company” has the meaning as defined in Section 1159 of the Companies Act 2006 as amended

or re-enacted from time to time;

"Completion Date" The date on which the Contractor agrees with Zuno to complete the Services by as

specified in a Job Card.

"Effective Date" The date upon which the Contractor enters into this Agreement and hence that they wish to be offered work as a subcontractor via the Zuno App.

"Fees" The fees payable by Zuno to the Contractor for the Services as specified in the Approved Contractor Schedule of Rates (subject always to Clause 4).

"GDPR" The General Data Protection Regulation as applied in English law by the Data Protection Act 2018

and other related privacy legislation.

"Hot Works" Application of heat in a Location, by means of electric oxyacetylene or other welding or cutting equipment or angle grinders, blow lamps, blow torches, hot air guns, hot air strippers or soldering

equipment.

"Initial Job Details" The preliminary details of a job offered to the Contractor which sets out, in general

terms, the type of Services required, the date for completion and an indication of the general location where the Services are required to be performed and which the Contractor may accept or decline (without penalty).

"Job Card" Any job card containing full details of the Services to be carried out at the Location provided to the Contractor by Zuno if the Contractor accepts the relevant Initial Job Details by the Contractor through the Zuno App.

"Location" The location of the end customer's premises at which Services are to be performed and

specified in a Job Card.

"Nominated Personnel" Any personnel of the Contractor, who have been approved by Zuno in accordance

with Clause 2.6.

"Payment Terms" The terms for payment of the Fees, as specified in this Agreement.

"Regulatory Requirements" All regulatory requirements and standards as updated from time to time by the

relevant regulatory body which the Contractor and its Nominated Personnel must comply with, including but not limited to those issued by the Gas Safe Register; the National Inspection Council for Electrical

Installation Contracting; the Register of Companies Competent to Handle Refrigerants; the Oil Firing

Technical Association; and successor bodies such other professional bodies relevant to the Services as

Zuno may reasonably specify from time to time.

"Services" The services that the Contractor has represented that it is qualified to carry out and which Zuno has confirmed that the Contractor may provide to Zuno via the Zuno App, including one or more installation, maintenance and repair services relating to central heating, boilers, electrical works, air conditioning units, smart home units and/or electric vehicle chargers; and such other electrical and/or plumbing work specified from time to time. Where the context so permits,

"Services" shall mean such of the Services as are specified in a particular Job Card including within the "notes" section.

"Term" Shall have the meaning given to it in Clause 7.1

1.2. Clause and paragraph headings shall not affect the interpretation of this Agreement.

1.3. A person, includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.4. References to Clauses are to the clauses of this Agreement.

1.5. A reference to one gender shall include a reference to the other genders.

1.6. Words in the singular shall include the plural and vice versa.

1.7. A reference to a statute or any statutory provision is a reference to it as it is in force for the time being,

taking account of any amendment, extension or re- enactment and includes any subordinate legislation for the time being in force made under it.

1.8. media. “Writing” or “written” includes but is not limited to emails, SMS, MMS, communication Apps, social

1.9. Where the words "include(s)", "including" or "in particular" are used in this Agreement, they are deemed

to have the words "without limitation" following them. The words "other" and "otherwise" are illustrative and

shall not limit the sense of the words preceding them.

2. Services

2.1 All Job Cards will be governed by the terms of this Agreement and each Job Card shall be part of this

Agreement and shall not form a separate contract to it.

2.2. From the Effective Date the Contractor agrees to provide the Services either directly or through a

Nominated Personnel in accordance with any Job Card which the Contractor accepts. The Contractor

acknowledges that Zuno is not obliged to provide the Contractor with a minimum volume of (or any) Job

Cards and is therefore not providing the Contractor with any assurances as to the level of work that it may receive. Equally, nothing in this Agreement shall be construed as preventing the Contractor from being engaged, concerned or otherwise having any other financial interest in any other business.

2.3. Zuno acknowledges that the Contractor works on its own account and therefore is not obliged to

accept any (or a minimum number of) Initial Job Details (and will not suffer any detriment or penalty for

turning down offers of work). If the Contractor declines an Initial Job Detail (for example, due to the location of the work or the nature of the services specified in the Initial Job Details) but wishes to be considered for other Zuno work on that date, it should liaise directly with Zuno to ensure that Zuno is aware of this.

2.4. The Contractor will be solely responsible for providing and managing Nominated Personnel to provide

the Services and is permitted to provide the Services through Nominated Personnel. It is acknowledged and agreed that ensuring compliance with all applicable Regulatory Requirements is of the utmost importance in the provision of the Services and the Contractor therefore agrees to ensure that it, and all Nominated Personnel hold all necessary qualifications, licences and permissions to ensure compliance with all applicable Regulatory Requirements.

2.5. Each Party acknowledges that the Contractor is an expert in its field and shall have autonomy over its

working methods based on the Contractor's skills and experience subject always to the Contractor

complying with the applicable Regulatory Requirements.

2.6. The Contractor is permitted to send as a substitute any Nominated Personnel, provided that any

proposed substitute possesses the necessary skills and qualifications for the satisfactory completion of the Services including holding all necessary qualifications, licences and permissions to comply with the

applicable Regulatory Requirements and has been approved by Zuno via the Zuno App. The Contractor

acknowledges that it is necessary for Zuno to approve all Nominated Personnel given the nature of the

Services and to ensure that it can monitor compliance with Regulatory Requirements. Zuno will approve an individual as a Nominated Personnel via the Zuno App if the individual possesses the necessary skills and qualifications, licences and permissions to comply with the applicable Regulatory Requirements. The

Contractor will remain responsible for the Services completed by substitute Nominated Personnel and will

bear any costs incurred by Zuno associated with Services carried out by the Nominated Personnel. For the avoidance of doubt, in the event the Contractor sends as a substitute a Nominated Personnel, the

Contractor is responsible for invoicing Zuno pursuant to Clause 4.1 and any Fees payable pursuant to

Clause 4.1 below will be payable by Zuno to the Contractor. The Contractor shall be responsible for the

remuneration of the Nominated Personnel in all circumstances.

2.7. Zuno will agree with end customers the date that the Services are to be carried out and offer to its

contractors the Initial Job Details. If the Contractor accepts the Initial Job Details (including the date the

Services are to be carried out), provided that another contractor has not accepted the Initial Job Details

beforehand, the Contractor will be allocated the Job Card via the Zuno App. If the Initial Job Details identify a location which will involve the Contractor travelling outside of the geographical area where they usually work, the Contractor will notify Zuno and Zuno and the Contractor will discuss and agree any appropriate additional fees with respect to any such Services. To help to ensure the efficient allocation of Initial Job Details and Job Cards, the Contractor is responsible for keeping its calendar up to date and for only accepting Initial Job Details that either it, or a substitute Nominated Personnel is able to complete. If, having accepted the Initial Job Details and been provided with the Job Card, the Contractor reasonably expects that it will not be able to provide the Services (either itself or via Nominated Personnel) or that the provision of the Services may be delayed, the Contractor shall promptly notify Zuno and Zuno may, as a result, terminate the Job Card (without penalty to the Contractor). The Contractor is only permitted to appoint Nominated Personnel to carry out the Services for any Job Card in its place. The Contractor is not permitted to contact the end customer directly to notify the end customer that it will not be able to provide the Services or that the provision of the Services may be delayed. These communications will be dealt with by Zuno to ensure consistency in how customers are managed.

2.8. The Contractor will and shall procure that its Nominated Personnel will:

2.8.1. comply with all Regulatory Requirements and any relevant manufacturer instructions;

2.8.2. comply with all reasonable rules, regulations and other working practices applicable from time to time at the Location including all health and safety rules and security requirements from time to time in force, insofar as they are applicable to independent contractors;

2.8.3. utilising the experience of the Contractor and any Nominated Personnel (as relevant), perform the

Services with the highest level of care, skill and diligence;

2.8.4. not take any action or omit to take any action which would have the effect of damaging the reputation of Zuno and its affiliates.

2.8.5. complete all documentation via the Zuno App, including any documentation relating to the Nominated Personnel, and submit all such documentation in a timely manner;

2.8.6. ensure that all Services are fit for purpose and carry out appropriate testing before leaving the

Location to ensure that the Services and/or any goods installed, repaired or maintained by the Contractor

are fully functional;

2.8.7. cooperate with Zuno in all matters relating to the Services;

2.8.8. obtain and at all times, maintain during the Term of this Agreement, all necessary licences, consents

and permits as required by the applicable Regulatory Requirements and comply with all applicable laws in

relation to the Services and provide evidence of such licences, consents and permits to Zuno at Zuno’s

reasonable request;

2.8.9. not do or omit to do anything which may cause Zuno to lose any licence, authority, consent or

permission on which it relies for the purposes of conducting its business.

2.9. If a situation occurs whilst the Contractor or its Nominated Personnel are at the Location that may

require a change to the Services (for example, the Services which need to be provided are different or

require adjustments to the description set out in the Job Card or require the Contractor to provide additional materials beyond those originally envisaged when the Contractor agreed to provide the Services), the Contractor will contact Zuno by telephone whilst at the Location to confirm any necessary changes, including agreeing any changes to the Fees payable to the Contractor.

2.10. The relationship of the Contractor (and any Nominated Personnel) to Zuno will be that of

non-exclusive, self-employed independent contractor and nothing in this Agreement shall render it (or the Nominated Personnel) an employee, worker, agent or partner of Zuno and the Contractor shall not hold itself out as such and shall ensure that the Nominated Personnel do not hold themselves out as such.

2.11. It is not intended for there to be any mutuality of obligations between Zuno and the Contractor either

during the Agreement or upon termination of the same. Zuno is under no obligation to offer Initial Job Cards and/or Job Cards to the Contractor and if it does make any such offer, the Contractor is not obliged to accept any jobs offered to it through the Zuno App.

2.12. This Agreement constitutes a contract for the provision of services whereby the Contractor provides

services on an independent sub-contract basis and is not a contract of employment or a worker contract

and accordingly the Contractor shall be fully responsible for and shall indemnify Zuno and shall keep Zuno

fully and effectively indemnified from and against:

2.12.1. any income tax, national insurance and social security contributions and any other liability,

deduction, contribution, assessment or claim arising from or made in connection with either the

performance of the Services or any payment or benefit received by the Contractor and Nominated

Personnel in respect of the Services, where such recovery is not prohibited by law. The Contractor shall

further indemnify Zuno against all reasonable costs, expenses and any penalty, fine or interest incurred or

payable by Zuno in connection with or in consequence of any such liability, deduction, contribution,

assessment or claim; and

2.12.2. any liability arising from any employment-related claim or any claim based on worker status

(including reasonable costs and expenses) brought by the Nominated Personnel against Zuno arising out of or in connection with the provision of the Services.

2.13. Zuno may at its option satisfy such indemnity (in whole or in part) by way of deduction from payments due to the Contractor and/or any Nominated Personnel.

3. Acceptance

3.1 Upon completing the Services required under a Job Card and to facilitate payment of the Fees, the

Contractor shall submit to Zuno via the Zuno App photographic evidence of the completed Services and

such other documentation as specified by Zuno in such form so as to enable Zuno to carry out a review of

the images and documentation to ensure compliance with Regulatory Requirements.

3.2. Unless a different timescale for auditing and acceptance is specified in a Job Card, Zuno shall

commence the review of the images and customer service survey within fourteen (14) calendar days

following its receipt of the images and documentation.

3.3. Upon completing its review, Zuno shall notify the Contractor in writing whether the Services are

accepted or rejected. The Services will be deemed to be accepted if they are not expressly rejected in

writing by Zuno within thirty (30) calendar days of receipt by Zuno of the images.

3.4. If Zuno rejects the Services pursuant to Clause 3.3 above, it shall notify the Contractor and give the

Contractor the opportunity to return to the Location to correct any deficiencies or non-conformities. The

Contractor shall liaise with Zuno to arrange a date to return to the Location to remedy the deficiencies as

promptly as possible but no later than 30 calendar days from the date of the notice given pursuant to

Clause 3.3 above. All such remedial actions by the Contractor shall be the Contractor's responsibility and

shall be at the Contractor's cost.

3.5. The Contractor acknowledges that there may be circumstances where it is not appropriate for the

Contractor or the Nominated Personnel to return to the Location to remedy the defect, for example, due to the specific nature of a customer complaint. In such circumstances, Zuno will notify the Contractor and will arrange for an alternative contractor to attend the Location to remedy the defect. Such remedial actions shall be at the Contractor's cost and Zuno will be entitled to deduct from the Fees due to the Contractor the amounts paid by Zuno to such alternative contractor.

3.6. Where Zuno has accepted the Services relating to a Job Card and a problem or deficiency with the

Services is identified at a later date up to 13 months following the Completion Date, Zuno shall notify the

Contractor and discuss with the Contractor whether the Contractor wishes to remedy such deficiency (at its own cost). If the Contractor does not wish to return to remedy the deficiency or is unable to do so within the timescales required by the end Customer or if the nature of the customer complaint means that it is not appropriate for the Contractor or the Nominated Personnel to return to the Location to remedy the deficiency, Zuno reserves the right to resolve any such problems with the end Customer in such manner as it considers appropriate and to seek reimbursement from the Contractor in relation to all liabilities incurred in relation to those Services.

4. Invoices and Payment

4.1 Following the acceptance of the delivery of Services under Clause 3.3, in order to ensure efficiencies for both Zuno and the Contractor, Zuno shall create invoices for the Contractor (or their Nominated Personnel) on a weekly basis as set out in the self-billing agreement and send copies of these to the email address held by it for the Contractor. Subject to Clause 4.2, the Fees payable are set out in the Approved Contractor Schedule of Rates and payment of Fees is made in accordance with the Payment Terms. Each invoice shall specifically refer to the Job Card to which it relates.

4.2. It is recognised that there may be circumstances where the nature of the Services in a Job Card change (as contemplated by Clause 2.9) or where the Location is outside of the geographical area where the Contractor usually carries out its business (as contemplated by Clause 2.7). In these circumstances, the Contractor shall notify Zuno and Zuno and the Contractor shall agree to any additional fees payable by Zuno for those Services.

4.3. Any Contractor queries regarding invoices emailed to them should be addressed to

installersupport@zuno.tech.

4.4. Zuno shall pay each such invoice upon the later of: a) within thirty (30) calendar days of it being

generated; or, b) within thirty (30) calendar days of acceptance by Zuno of the Services which are the

subject of the invoice. Zuno shall have no obligation to pay any invoice or part of an invoice to the extent

that such invoice or part of invoice relates to any Service that has not been accepted by Zuno.

4.5. In addition to the Fees, Zuno shall, if the Contractor or its Nominated Personnel is legally required to

charge value added tax ("VAT") on the Fees, pay such VAT at the rates prescribed by law at the time such

Fees become due and subject to being documented on the VAT invoice produced.

4.6. Zuno shall be entitled to deduct and/or set off from the Fees (and any other sums) due to the Contractor any sums that the Contractor may owe to Zuno at any time including but not limited to in relation to Clauses 3.5 and 3.6.

5. Warranties

5.1 The Contractor warrants that:

5.1.1. the Services shall be performed by appropriately experienced, qualified and trained professional

personnel with all due skill, care and diligence and in compliance with all Regulatory Requirements;

5.1.2. it shall not and it shall procure that its Nominated Personnel shall not upload anything or insert or

enter anything into the Zuno App or any other systems of Zuno, including, without prejudice to the

generality of the foregoing, any computer program code, computer or mobile phone virus, computer worm, Trojan horse, authorisation key, licence control utility or software lock, which is intended by any person to, is likely to, or may impair the operation of the Zuno App or any computer systems or programs in the possession of Zuno ; and

5.1.3. It and its Nominated Personnel are experienced in the Services and the Contractor acknowledges that Zuno is relying on such experience when offering the Contractor the opportunity to carry out the Services.

6. Indemnity

6.1. The Contractor shall also have liability for and shall indemnify Zuno and keep Zuno fully and effectively

indemnified from and against any losses, liabilities, costs (including reasonable legal costs), damages or

expenses arising from any breach by the Contractor or the Nominated Personnel of the terms of this

Agreement including any negligent or reckless act, omission or default in the provision of the Services and

shall accordingly maintain in force during the Term full and comprehensive Insurance Policies.

7. Term and Termination

7.1. Other than Clauses 5 (Warranties), 6 (Indemnity), 7 (Term and Termination), 8 (Confidentiality) and 14

(General) which shall survive the termination of this Agreement, and without prejudice to each Party's rights and obligations under any Job Card (except to the extent such Job Card is validly terminated pursuant to Clause 7.4), this Agreement shall commence on the Effective Date and continue until terminated by as set out below (the "Term").

7.2. The Contractor can terminate this Agreement at any time by removing itself from the Zuno App.

7.3. Zuno can terminate this Agreement at any time by giving no fewer than 5 calendar days' notice in

writing to the Contractor.

7.4. Either Party may terminate all or part of a Job Card with immediate effect without providing a reason for such termination by giving notice to the other Party.

7.5. If all or part of a Job Card is terminated by Zuno under Clause 7.4, the Contractor's obligation to

provide the Services and Zuno's obligation to pay for such Services shall, in each case, cease with immediate effect, provided that, with respect to any Services that are partly delivered, Zuno shall pay the

Contractor such proportion of any Fees as is equitable having regard to:

7.5.1. the Services actually performed by the Contractor prior to such termination by Zuno; and

7.5.2. the reasonable unrecoverable additional costs which the Contractor can demonstrate that it has

properly and actually incurred as a direct result of such termination by Zuno.

7.6. Either Party may terminate this Agreement (including all Job Cards) (the "Terminating Party")

immediately without notice and, where the Terminating Party is Zuno, without any further obligation to pay

for Fees if:

7.6.1. the other party ("Other Party") enters into liquidation whether compulsory or voluntarily or enters into any arrangement with its creditors or has a receiver appointed over all or part of its assets; or

7.6.2. (where the Other Party is an individual) if the Other Party is convicted of any criminal offence (other

than an offence under any road traffic legislation in the United Kingdom or elsewhere for which a fine or

non-custodial penalty is imposed); or

7.6.3. (where the Other Party is an individual) if the Other Party is declared bankrupt or makes any

arrangement with or for the benefit of their creditors or has a county court administration order made

against them under the County Court Act 1984; or

7.6.4. if the Other Party makes a resolution for its winding up, makes an arrangement or composition with

its creditors or makes an application to a court of competent jurisdiction for protection from its creditors or an administration or winding-up order is made or an administrator or receiver is appointed in relation to the Consultant Company; or

7.6.5. if the Other Party is unable to meet its debts as they fall due; or

7.6.6. if the Other Party ceases to operate its business; or

7.6.7. the Other Party commits a material breach of any term or condition of this Agreement or any Job

Card which, if capable of remedy, is not remedied within seven (7) calendar days of the breach being

notified to the Other Party in writing by the Terminating Party.

7.7. The Contractor agrees that on termination of this Agreement, howsoever arising, the Contractor shall,

and shall procure that its Nominated Personnel, deliver up to Zuno all materials in the possession, custody

or control of the Contractor (and its Nominated Personnel), including, without limitation, all Zuno

Information, Zuno software and all and any other material that bears or incorporates any part of the

intellectual property or confidential information of Zuno including but not limited to such information as set out in Clause 8.1 below.

8. Confidentiality

8.1. The Contractor undertakes that it will, and will procure that its Nominated Personnel will, treat as

confidential the Zuno Information, the terms of this Agreement and the terms of each Job Card, and, except to the extent reasonably necessary by reason of Contractor and/or the Nominated Personnel performing the Services, shall not divulge the Zuno Information to any person, including any other Zuno contractor (except to Contractor's Nominated Personnel and persons professionally engaged by the Contractor, in each case as strictly necessary for the performance of the Services and subject to Clause 8.4) without Zuno's prior written consent.

8.2.The provisions of Clause 8.1 shall not apply to any Zuno Information which:

8.2.1. was rightfully in the possession of the Contractor and/or the Nominated Personnel prior to the date of the Contractor first joining the Zuno App; and/or

8.2.2. which is already public knowledge or becomes so at a future date (otherwise than as a result of a

breach of this Clause 8 by the Contractor and/or its Nominated Personnel); and/or

8.2.3. which is obtained from a third party free of restriction, such third party having the right to disclose

such information; and/or

8.2.4. which is developed by the Contractor and/or its Nominated Personnel without reference to the Zuno

Information

8.3. Clause 8.1 shall not prevent the Contractor or its Nominated Personnel from disclosing Zuno

Information to the extent required by law.

8.4. The Contractor shall ensure that any person to whom it properly discloses any Zuno Information in

accordance with Clause 8.1 (including, but not limited to, the Contractor's Nominated Personnel) is subject

to contractual confidentiality restrictions no less onerous than those to which the Contractor is subject

pursuant to the provisions of this Clause 8.

9. Anti-Bribery and Anti-Corruption

9.1. The Contractor shall, and shall procure that its Nominated Personnel shall:

9.1.1. comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and

anti-corruption including, but not limited to the Bribery Act 2010 as updated or amended from time to time ("Relevant Requirements");

9.1.2. not engage in any activity, practice or conduct which would constitute on offence under sections 1, 2

or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the United

Kingdom;

9.1.3. promptly report to Zuno any request or demand for any undue financial or other advantage of any

kind received by the Contractor or the Nominated Personnel in connection with the performance of this

Agreement;

9.1.4. ensure that all persons associated with the Contractor or other persons who are performing Services

comply with this Clause 9; and

9.1.5. Breach of this Clause 9 including but not limited to the Relevant Requirements shall be deemed a

material breach of this Agreement.

10. Equality

10.1. Zuno recognises that discrimination is unacceptable and equality of opportunity is a feature of its

practices and procedures. Zuno operates a formal equality policy. Breaches of the equality policy by the

Contractor and/or any Nominated Personnel will lead to investigation and, if appropriate, further action.

10.2. The aim of the equality policy is to ensure no contractor is unlawfully discriminated against or

unlawfully discriminates either directly or indirectly on the grounds of race, pregnancy and maternity,

religion or belief, sex, marriage and civil partnership, sexual orientation, gender reassignment, age or

disability.

10.3. Zuno maintains a neutral working environment in which no contractor feels threatened or intimidated.

Contractors and /or Nominated Personnel must not act in a discriminatory fashion towards any Zuno

employees, workers, other independent contractors or end customers.

11. Health and Safety

11.1. As a professional business operating on its own account, the Contractor and its Nominated Personnel

should take all reasonable measures to safeguard their own and their employees' health and safety and that of any other person who may be affected by their actions. Ensuring full compliance with, but not limited to, The Health & Safety at Work Act 1974 and The CDM Regulations 2015 as updated or amended from time to time. In view of the safety critical nature of the Services, a dynamic risk assessment must be performed before each job is carried out. If a job continues into a second day a further assessment should be carried out.

11.2. If Hot Works are carried out at a Location the following rules shall be adhered to:

11.2.1. Blow lamps and blow torches must be filled up in the open and not be lit until immediately before

use and extinguished immediately after use.

11.2.2. Where practicable, a person must be appointed to act as an observer to watch for signs of smoke or

smouldering or flames (not applicable for blow lamps, blow torches, hot air guns or hot air strippers).

11.2.3. At least 2 adequate and appropriate portable fire extinguishers in proper working order must be kept in the immediate area of the work being undertaken and used immediately smoke or smouldering flames are detected.

11.2.4. The area in the immediate vicinity of the work including in the case of work carried out on one side

of a wall or partition the opposite side of the wall or partition must be cleared of all loose combustible

material. Other combustible material must be covered by sand or overlapping sheets or screens of non-

combustible material.

11.2.5. A fire safety check of the working area must be made approximately 60 (sixty) minutes after the

completion of each period of work and immediate steps taken to extinguish any smouldering or flames

discovered.

11.3. Zuno reserves the right to update the rules as set out in Clause 11.2 from time to time, for example in

order to ensure ongoing compliance with any changes to legislation or Regulatory Requirements.

12. Insurance

12.1.For the duration of this Agreement and for a period of 3 years thereafter, the Contractor shall maintain

in force, with a reputable insurance company, the following:

12.1.1. Employer 's liability insurance (where appropriate) for an amount of not less than five million pounds

(£5,000,000) per occurrence or series of occurrences arising from one event, which shall comply with all

applicable laws;

12.1.2. Public Liability insurance with a combined bodily injury and property damage of not less than two

million pounds (£2,000,000) per occurrence or series of occurrences arising from the one event; and

Together the "policies".

12.2. The Contractor shall upload details of its insurance cover onto the Zuno App and shall ensure that it

updates the Zuno App with policy renewal information and evidence of the same.

12.3. The Parties agree that the specified insurances are established as minimum requirements. They shall

not be treated as limiting in any way the Contractor's liability under this Agreement.

13. General Data Protection Regulations (GDPR)

13.1. The Contractor and/or its Nominated Personnel is only permitted to contact the end customer using

the details provided by Zuno for the purpose of confirming its arrival time with the Customer. The Contractor and/or its Nominated Personnel are not permitted to store any customer information, including contact and address details, and must ensure all such information is deleted immediately following the Completion Date.

13.2. The data and documentation supplied to the Contractor for the purposes of the Services may contain the following types of personal data ("Personal Data"):

13.2.1 Consumer: Name, address and telephone number

13.2.2. Landlord: (If applicable) Name, address and telephone number

13.2.3. Tenant: (If applicable) Name, address and telephone number

13.3. The Contractor must only use the Personal Data provided in the Job Card upon written instruction

from Zuno (via the Zuno App) (unless required by law to act without such instruction).

13.4. The Contractor must ensure that any people processing the Personal Data on its behalf including but

not limited to the Nominated Personnel are subject to the duties of confidentiality and have appropriate data security systems in place to properly protect Personal Data.

13.5. The Contractor must take appropriate measures to ensure the security of the processing of Personal

Data and shall procure that its Nominated Personnel shall do the same. The Contractor is responsible for

ensuring its technology and communication equipment are securely encrypted and protected with anti­ virus software and firewall(s). The Contractor shall indemnify Zuno and keep Zuno fully and effectively indemnified from and against all costs which may be incurred if data, including Personal Data supplied by Zuno to the Contractor is used or disclosed in breach of the requirements of this Agreement.

13.6. The Contractor shall assist Zuno in providing subject access and allowing data subjects to exercise

their rights under GDPR.

13.7. The Contractor shall assist Zuno in meeting its GDPR obligations in relation to security of processing,

the notification of personal data breaches and data protection impact assessments.

13.8. The Contractor shall delete or return all Personal Data to Zuno as requested at the end of this

Agreement and shall procure that its Nominated Personnel shall do the same.

13.9. The Contractor shall submit to audits and inspections, provide Zuno with whatever information it

needs to ensure they are both meeting with Article 28 obligations as amended or updated from time to time, and notify Zuno immediately if it is asked to do something infringing the GDPR or other data protection law of the EU or a member state.

13.10. Nothing within this Agreement relieves the Contractor of its own direct responsibilities and liabilities

under the GDPR.

14. General

14.1. In the event that any part of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, such part shall be deemed either to be interpreted in a way which is nearest to its original intent and is enforceable or, where this is not possible, to be severed from this Agreement and the remaining terms of this Agreement shall remain in full force and effect.

14.2. The failure by either party to enforce any provision of this Agreement shall in no way affect its right to

require complete performance by the other party, nor shall waiver of any breach of any provision be taken

or held to be a waiver of any subsequent breach of that or any other provision. Any waiver to be effective

must be in writing.

14.3. This Agreement constitutes the entire agreement between the parties as to the subject matter thereof and, in the absence of fraud, supersedes all prior communications, representations and agreements relating to the subject matter thereof, whether written or oral.

14.4. Nothing in this Agreement will confer on any third party any benefit or the right to enforce any term of this Agreement. The Contracts (Rights of Third Parties) Act 1999 will not apply to this Agreement.

14.5. This Agreement may only be amended in writing, signed by the duly authorised representatives of

both parties or via the Contractor confirming via the Zuno App box that "they agree to Zuno's T&Cs" and via Zuno uploading any amendments to the Agreement via the App to which Zuno and the Contractor have agreed.

14.6. The Contractor shall not assign or novate any interest in this Agreement or grant any right under it to

any third party without the prior written agreement of Zuno. Zuno may subcontract any part of this

Agreement but Zuno shall remain liable for all acts and omissions of its subcontractors.

14.7. This Agreement shall be governed by and construed and enforced in accordance with English law and

the parties hereby submit to the exclusive jurisdiction of the English courts in relation to any matter or

dispute arising out of or in connection with this Agreement (whether in contract, tort or otherwise).

15. Execution

15.1. This Agreement has been entered into on the date the Contractor confirms they "agree to Zuno’s

T&Cs" via swiping this box on the Zuno App.

Executed by Mel Butler on behalf of Zuno

October 2025

Executed by the Contractor

The Contractor shall be deemed to have signed this Agreement by them confirming they "agree to Zuno’s

T&Cs" via swiping this box on the Zuno App