Version 2.1 – October 2025

Zuno OpCo Limited , is a company registered in England and Wales (registered company number

08086606). Our registered office is at 3320 Century Way Thorpe Park, Leeds, West Yorkshire, England, LS15 8ZB, (“Zuno”/”Licensor”) owns and operates a proprietary software application known as the Zuno App (the “Application”)

This document sets out the terms and conditions on which the Licensor allows access to the Application in connection with your employment or contractual engagement with the Licensor and forms the contract

between you and the Licensor (the “Agreement”). In this Agreement you are referred to as the Licensee.

1. DEFINITIONS AND INTERPRETATION

1.1 For the purposes of this Agreement:

Application: means the Zuno App, including but not limited to its design, source code, object code, user manuals, updates, and ancillary components.

Confidential Information: includes, but is not limited to, the Application, related trade secrets, business practices, and any data or material accessed via or through the Application that has been identified by the Licensor as confidential.

Installer Agreement: the Agreement for the supply of installation and associated services between the Licensor and the Licensee.

Use: means accessing, downloading, interacting with, or utilising the Application strictly to execute services or duties assigned by the Licensor as part of the Licensee's engagement.

Parties: refers collectively to the Licensor and the Licensee, and "Party" shall be construed accordingly.

1.2 Interpretation:

Headings are for reference only and shall not affect the interpretation of this Agreement.

Words denoting the singular shall include the plural and vice versa, unless the context

requires otherwise.

2. GRANT OF LICENCE

2.1 Licence Scope:

The Licensor grants the Licensee a revocable, non-transferable, non-exclusive, and limited licence

to use the Application during the term of this Agreement, solely for work purposes as defined by the

Licensee’s duties and responsibilities in the Installer Agreement between the parties. Please be

aware that your use of the Application may be monitored for conduct and compliance purposes and

your account may be accessed by the Licensor where necessary for a lawful purpose.

2.2 Limitations: The Licence is granted subject to the restrictions below:

(a) The use of the Application is restricted to conduct that supports the internal business

operations and lawful purposes of the Licensor.

(b) No personal, non-work-related, or external use is permitted.

2.3 Prohibited Actions:

The Licensee shall not:

(a) Grant access to or allow third parties to use the Application;

(b) Reverse-engineer, modify, disassemble, or decompile the Application, except to the

extent permitted by mandatory law;

(c) Copy, duplicate, or reproduce the Application beyond its intended scope of access,

even for internal purposes without prior written consent; or

(d) use the Application in a way that could damage, disable, overburden, impair or

compromise our systems or security or interfere with other users, including by uploading

images that include embedded viruses or malware.

2.4 Obligations:

The Licensee shall:

(a) ensure that any devices used to access the Application comply with the Licensor’s IT

security policies, including but not limited to encryption, secure passwords, and regular

software updates; and

(b) respect the privacy of the Licensor’s customers. This means, for example, that the

Licensee shall not copy or take screenshots of any information displayed or made available

via the Application, or share photos, videos, contact details or other information about the

Licensor’s customers without its permission.

3. INTELLECTUAL PROPERTY

Ownership and Reservation of Rights:

3.1 Intellectual property rights and proprietary rights to the Application, including without

limitation its source code, object code, algorithms, databases, know-how, and design, remain the

exclusive property of the Licensor.

3.2 For the avoidance of doubt, the Licensee acknowledges:

(a) no ownership rights are transferred under the scope of this Agreement; and

(b) any derivative works, feedback, or enhancements generated during the course of

utilising the Application shall vest in the Licensor.

3.3 Enforcement of Rights:

The Licensor reserves the right to seek injunctive relief, damages, or other remedies in the event of

any infringement of its intellectual property rights.

4. DATA HANDLING

4.1 The Licensee shall comply with all policies issued by the Licensor relating to data security and

integrity.

4.2 The handling of personal data made available via the Application shall be in strict compliance

with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and

any relevant statutory requirements.

4.3 The Licensee agrees not to store, transmit, or process any personal data on unauthorised or

non-secure devices unless explicitly authorised by the Licensor.

4.4 Ownership and Control: The Licensor retains ownership of all data generated, processed, or

transferred through the Application.

4.5 Please note that by using the Software you agree to us collecting and using technical

information about the devices you use the Software on and related software, hardware and

peripherals to improve our products and facilitate the provision of updates to the Software. This

relates only to technical information in a form that does not personally identify you.

4.6 Post-Termination Data Deletion:

Upon termination of this Agreement, the Licensee shall delete or return all data related to the

Application within [seven] days and confirm compliance in writing.

5. CONFIDENTIALITY

5.1 Confidential Obligation: The Licensee shall not disclose or permit access to the Confidential

Information except where expressly authorised in writing by the Licensor or required by law.

5.2 Duration of Obligation: This obligation shall survive termination of this Licence Agreement for

a period of 5 years.

5.3 Secure Handling: The Licensee shall adopt sufficient security measures to prevent

unauthorised access to the Application or its associated data. This includes Selling or disposing of

any device on which the App is installed, without first removing the App from that device before

sale or disposal.

5.4 Acknowledgement of Policies: The Licensee shall sign and acknowledge compliance with the

Licensors IT security and data management policies.

6. TERMINATION

6.1 Automatic Termination: This Licence shall terminate immediately and automatically in

the following cases:

a) If the Licensee ceases to be an employee or contractor of the Licensor; or

(b) If the Licensee is found to have breached any obligations under this Agreement.

6.2 Effect of Termination: Upon termination, the Licensee shall:

(a) immediately discontinue use of the Application and delete or remove any copies from

their devices; and

(b) confirm, in writing, their compliance with these conditions within [seven] days of

termination.

6.3 Penalties for Breach: Failure to comply with post-termination obligations may result in legal

action, including but not limited to claims for damages.

7. WARRANTIES AND LIABILITY

7.1 No Warranty:

The Licensor provides the Application "as is" and does not guarantee uninterrupted operation,

compatibility with third-party software, or freedom from errors or viruses.

7.2 Limitation of Liability:

To the fullest extent permitted by law, the Licensor shall not be liable for:

(a) Indirect or consequential losses, including but not limited to loss of data or profits;

(b) Losses arising from the Licensees improper or unauthorised use of the Application.

7.3 Compatibility Disclaimer:

The Licensor does not warrant compatibility with any third-party systems unless explicitly stated in

writing.

8. MISCELLANEOUS PROVISIONS

8.1 Governing Law and Jurisdiction:

This Agreement shall be governed by the laws of England and Wales, and any dispute shall be

subject to the exclusive jurisdiction of the courts of England and Wales.

8.2 No Assignment:

The Licence is personal to the Licensee. The Licensee shall not assign, transfer, or sub-license

their rights under this Agreement without prior written authorisation from the Licensor.

8.3 Severability:

If any clause in this Agreement is deemed unenforceable, it shall not affect the enforceability of the

remaining provisions, which shall remain in full effect.

8.4 Summary of Obligations:

The Licensee agrees to:

Use the Application solely for work-related purposes;

Comply with all data protection and security policies;

Cease use and delete data upon termination.

8.5 If you become aware of a breach of this policy, you should report it to privacy@zuno.tech

ANNEX - APP TERMS AND CONDITIONS

1. Apple users

If you are using Apple’s App Store and / or using an App on an Apple device, please see specific

terms and conditions here:

2. Google Users

If you are using Google Play to download the App Store the ways in which you can use the App

may also be controlled by Google Play’s rules and policies that can be found here: